Refund Policy

Under this policy, for our courses bought online or over the telephone, you have a legal right to change your mind about the course purchased and receive a refund.

The deadline for changing your mind

You may change your mind about a course and cancel your purchase of the course no later than 14 calendar days after the day we confirm we have accepted your order and enrolled you onto the course.

This is called the "Cancellation Period".

How to let us know.

To let us know you want to change your mind, you are required to inform our customer service team directly by calling 01217711298 (9am-5pm Monday – Saturday)

When and how we refund you. We will refund you as soon as is reasonably possible and within 14 days of your cancellation request being accepted and processed. We refund you by the method you used for payment. We do not charge a fee for the refund.

Cancellation after the Cancellation Period. Once the Cancellation Period has expired, you no longer have an automatic right to cancel the course and receive a refund. However, in the event you wish to cancel outside the cancellation period please contact our cancellation team by emailing info@scienceacademyuk.com. Alternatively, you can call our customer service team on 01217711298, Option 2 during our office hours, 9am-5pm Monday – Saturday. Cancellation requests outside 14 calendar days will be considered on a case-by-case basis.

Please note that we are under no obligation to accept your cancellation and offer any refund outside the cancellation period.

As part of the cancellation process you will be required to confirm details so your refund can be issued. Should you fail to complete these details within 30 days of your request, your course will be reactivated.